Refund and Returns Policy
Refund and Returns Policy
Effective Date: September 2026
At Vunasco Styles, we want you to have a smooth and satisfactory shopping experience. Please read this policy before placing an order.
RETURN ELIGIBILITY
We accept eligible returns and exchanges within 14 days from the date your order is delivered.
To qualify for a return or exchange:
• The item must be unused and unworn.
• The item must be returned in its original condition and packaging.
• Original tags, labels, accessories and other items supplied with the product should be included where applicable.
• You must provide your order number or proof of purchase.
• For damaged, incorrect or incomplete orders, clear photographs of the item and packaging may be required.
ELIGIBLE RETURNS
A return or exchange may be approved where:
• You received the wrong product.
• The product arrived damaged or defective.
• Vunasco Styles supplied the wrong size.
• The item delivered is materially different from what was ordered.
• The purchase qualifies for an eligible return due to change of mind, size or personal preference, subject to the conditions of this policy and any applicable product restrictions.
Some products may not be eligible for return or exchange because of hygiene requirements, manufacturer restrictions or the nature of the product. Where applicable, this will be communicated to the customer.
ITEMS NOT ELIGIBLE FOR RETURN
Returns may not be accepted where:
• The item has been worn or used.
• The item has been damaged after delivery through misuse or improper handling.
• The item is returned without its original packaging, tags or applicable accessories.
• The return request is submitted more than 14 days after delivery.
• The item is specifically identified as non-returnable, clearance, promotional or final-sale merchandise, except where the item was delivered damaged, defective or incorrectly.
EXCHANGES
If you require an exchange, we will make reasonable efforts to provide a suitable replacement, subject to availability.
Where an exchange is required because of an error by Vunasco Styles, we will cover the applicable return and replacement delivery costs.
Where an exchange is requested because of customer preference, change of mind or an incorrectly selected size, the customer will be responsible for the applicable delivery costs.
RETURN SHIPPING COSTS
If the return is due to an error by Vunasco Styles, including an incorrect item, damaged product or manufacturer defect, Vunasco Styles will cover the applicable return delivery cost.
If the return is due to change of mind, personal preference or a customer-selected incorrect size, the customer is responsible for the applicable return delivery cost.
REFUNDS
Approved refunds will be processed after the returned item has been received and inspected.
Where applicable, refunds will be made using the original payment method.
Please allow 5–10 business days for an approved refund to appear, depending on your bank or payment provider.
HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange:
Step 1: Contact our Customer Support Team within 14 days of delivery.
Step 2: Provide your order number and explain the reason for the return or exchange.
Step 3: Provide clear photographs of the product and packaging where applicable.
Step 4: Wait for return approval and shipping instructions before sending the product back.
Please do not return an item without receiving instructions from our Customer Support Team.
INSPECTION PROCESS
Returned products will be inspected before a return, exchange or refund is approved.
Inspection is normally completed within 2–5 business days after we receive the returned item.
CONTACT US
If you have questions about this Refund and Returns Policy or need to request a return or exchange, please contact Vunasco Styles:
Vunasco Styles
Trade Fair International Complex
Ojo, Lagos, Nigeria
Email: support@vunasco.com
Phone/WhatsApp: +234 8162268134
Website: vunasco.com